Terms and Conditions

1. SENDING:

iRepair fone recommends you to use Royal Mail Special Delivery Service to send your device to us. Don’t forget to choose the appropriate level of insurance cover for the value of the item that you are sending. we will not be held responsible if the device is lost in the post.

Please remember to remove all of your SIM cards, memory cards and other custom accessories from your device. iRepair fone will not be held responsible for any of these items if they are not removed.

2. PAYMENT:

Payment can be made by Paypal. All payment has to be made prior to any repair

3. PRICES:

Prices are subject to change No Fix, No Fee Policy. ­ This does not cover all repairs, such as water damage and diagnostic. However, each case will be individually considered and a full refund will be handed out based on our discretion.

4. REFUNDABLE REPAIRS:

For the case that your device cannot be repaired iRepairfone , we will refund for your repair cost less the return postage cost.

5. WARRANTY:

All repairs (with exception of software related, and water damaged devices) come with a 60 days warranty. This excludes faults relating to physical or accidental damage or if the device is opened in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.

If you take your device to a third party after it has been repaired by iRepair fone this will void the warranty on your device. The warranty only covers the original repair. For example, if you pay for a screen repair and the screen becomes faulty, you will be covered with a 60 days warranty. If any additional faults occur that are not related to the original repair it will not be covered under warranty and will need to be paid for.

6. LIABILITY:

If your device is damaged beyond economical repair through our negligence or willful misconduct, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to your device. You have sole responsibility for any datastore on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

When sending in a damaged device, our technicians will probably need to open up the device to either diagnose or repair it, this comes with an element of risk and may result in some minor damages to your device. We do everything possible to ensure this doesn’t happen, however, if it does happen and the damages are significant we will offer replacement or repair.

We will not be responsible for any damage or fault caused by a previous repair. When sending in your iPhone for screen repair or home button repair, iRepair fone will not be responsible if the Touch ID feature does not work after the repair is carried out.

7. REPAIR PROCESS & DELAYS:

We aim to repair your device within 24­-48 hours of receiving it. This is just an aim we target like a company, this is not a promise, as every repair varies in time and difficulty. Although 99.3% of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.

If for any reason your repair will take longer, you will be notified with the reason and the estimated completion date. If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process.

Please be aware diagnostics may take longer than usual repairs as our trained technicians take time to look at every element of the device and check for faulty parts.

Please be advised we cannot guarantee your device will be repaired after we diagnose the fault. 97% of the devices that we diagnose are repaired.

With screen repairs on Samsung Devices, there is always a chance of the LCD breaking due to the glue needed to bond the glass to the LCD, we are one of the few repairers that offer just a glass repair, which in turn passes the savings on to the customer, however occasionally the LCD may break before this happens, we always notify the customer and the procedure about to happen and the chance of it breaking, and ask for permission to carry on, as we will not be liable for the cost of the replacement LCD.

Liquid Damage repairs can take up to 7 ­- 14 days.
Any Motherboard related repairs can take up to 7 – 14 days.
Any Software related repairs can take up to 7 ­- 14 days
Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement.

8. ADDITIONAL REPAIRS:

When you send your mobile device into us for a repair, it is rigorously tested by a number of different testers and departments, sometimes additional faults are found. If we find an additional fault with your mobile device we will send you an additional repair payment request via email. It is your decision if you choose to proceed or not. If you choose to go ahead with the repair, once we receive payment, your mobile device will be passed back to our technicians to continue work, if you choose to decline, we will stop work and send the mobile device back as it is.
If you have any queries about the additional repairs, please do not hesitate to get in touch with us.

9. WATERPROOF REPAIRS:

Mobile devices that are sold as being waterproof are originally sealed in the manufacturer’s factory with special machines and special liquid proof gaskets.
When we carry out a repair on a waterproof device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialized equipment required.
However, we always use grade A parts and use the best possible techniques.

10. COMPLAINTS:

If you wish to make a complaint, please email us to sales@irepairfone.com or call during working hours.